Refund policy

Returns and Refunds

We accept returns only for sealed, unused products, or when an item arrives damaged, leaking, or incorrect.

Eligibility

To request a return or replacement, contact us within 48 hours of delivery with your order ID, photos of the product, and photos of the outer packaging. Products must be unused and in their original packaging unless the issue is damage, leakage, or the wrong item.

Opened products

Opened perfume bottles are not returnable unless the product is damaged, leaking, or incorrect. This is required for hygiene and quality reasons.

Refund timeline

After a return is approved and inspected, refunds are usually processed within 5-7 business days. The time taken for the amount to reflect depends on your payment method, bank, or payment gateway.

Order changes and cancellations

Orders can be changed or cancelled only before dispatch. Once shipped, the order cannot be cancelled in transit.